Privacy Policy
Last updated: 7/31/2025
This Privacy Policy describes how USPS Media Mail Manager ("we," "us," or "our") collects, uses, and protects your information when you use our Shopify application.
1. Information We Collect
Store and Admin Information
- Store domain and Shopify store ID
- Store admin contact information (name, email)
- App authentication tokens and session data
- App configuration and settings
Product Information
- Product titles, types, and categories
- Product weights and dimensions
- Media Mail eligibility settings
- Product vendor information
Technical and Usage Data
- Application usage logs and error reports
- API request logs for debugging and support
- Performance and analytics data
2. Information We Process But Do Not Store
During shipping rate calculations, we temporarily process the following customer data but do not store it permanently:
- Customer shipping addresses (for rate calculation only)
- Cart contents and product quantities
- Order weights and dimensions
- Customer identifiers (in support logs, automatically expire)
This information is processed in real-time and discarded immediately after rate calculation.
3. Information We Never Collect
- Customer personal information (names, addresses, phone numbers)
- Payment or credit card information
- Customer purchase history or transaction data
- Customer browsing behavior or shopping patterns
- Social media profiles or personal preferences
4. How We Use Your Information
We use the collected information solely for the following purposes:
- App Functionality: To provide Media Mail shipping rate calculations
- Product Management: To manage Media Mail eligibility settings
- Authentication: To securely connect with your Shopify store
- Support: To provide technical support and troubleshoot issues
- Compliance: To ensure proper USPS Media Mail usage
- Security: To monitor for security issues and prevent abuse
5. Data Sharing and Third Parties
Service Providers
We may share limited data with trusted service providers who help us operate the app:
- USPS: Shipping addresses for rate calculation (not stored)
- Hosting Services: Technical data for app operation
- Monitoring Services: Error logs and performance data
Legal Requirements
We may disclose information if required by law, legal process, or government request.
We Never Sell Data
We never sell, rent, or trade your data to third parties for marketing or any other purposes.
6. Data Security
- Encryption in Transit: All data transmitted using HTTPS/TLS encryption
- Secure Hosting: Data hosted on enterprise-grade cloud infrastructure
- Access Controls: Limited staff access to data with strong authentication
- Regular Monitoring: 24/7 security monitoring and alerting
- Data Minimization: We collect only essential data for app functionality
7. Data Retention
- Store Data: Retained while the app is installed
- Product Data: Retained while the app is installed
- Support Logs: Automatically deleted after 30 days
- Session Data: Automatically expires based on Shopify settings
- Temporary Data: Immediately discarded after processing
When you uninstall the app, all stored data is automatically deleted within 30 days.
8. Your Rights
- Access: View all data we store through the app interface
- Correction: Update your store and product information
- Deletion: Uninstall the app to delete all data
- Portability: Export your product eligibility settings
- Support: Contact us with any data-related questions
9. International Data Transfers
Your data may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
10. Children's Privacy
Our app is designed for business use and is not intended for children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through the Shopify Partner Dashboard or the support channels provided in the app.